306659494
hello@consoletitans.com
At Ragna UAB, customer satisfaction is our top priority. We understand that circumstances may change, and we strive to ensure a fair and transparent process for refunds and cancellations. Please read the following policy carefully to understand your rights and our obligations:
1. Refund Policy
1.1. Digital Products:
All purchases of digital products, such as game keys or software licenses, are final and non-refundable. Due to the nature of digital goods, once a key or license is delivered, it cannot be returned or resold.
1.2. Eligibility for Refunds:
Refunds are only applicable under the following conditions:
- The product key provided is invalid or defective and cannot be redeemed.
- The product delivered does not match the description or specifications listed on our website.
- A duplicate purchase of the same product was made in error.
In these cases, please contact us within 14 days of purchase at hello@consoletitans.com with your order details, including proof of purchase and any relevant screenshots.
1.3. Processing Time:
Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
2. Cancellation Policy
2.1. Order Cancellation:
Orders can only be canceled if the product key or license has not yet been delivered. If you wish to cancel your order, contact us immediately at hello@consoletitans.com with your order number and relevant details.
2.2. Cancellation Fee:
No fees will be applied for cancellations made prior to delivery of the product key.
3. Exceptions
3.3 Refunds or cancellations will not be provided if:
- The product key has been successfully redeemed.
- The issue arises due to incompatibility with your device or platform.
- The request is made outside the 14-day window.
4. How to Request a Refund or Cancellation
To initiate a refund or cancellation request, please email us at hello@consoletitans.com with the following details:
- Your full name.
- Order number.
- Reason for the refund or cancellation.
- Any supporting evidence (e.g., screenshots of errors).
Our team will review your request and respond within 3-5 business days.
5. Contact Us
If you have any questions or need further clarification, please reach out to us at hello@consoletitans.com. We are here to help and ensure you have the best experience with Ragna UAB.
Thank you for choosing Ragna UAB!