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Console Titans offers a wide range of digital games for various platforms with an easy-to-use search engine and frequent discounts.

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Ragna UAB, 306659494

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Refund and Cancellation Policy

At Ragna UAB, customer satisfaction is our top priority. We understand that circumstances may change, and we strive to ensure a fair and transparent process for refunds and cancellations. Please read the following policy carefully to understand your rights and our obligations:

1. Refund Policy

1.1. Digital Products:
All purchases of digital products, such as game keys or software licenses, are final and non-refundable. Due to the nature of digital goods, once a key or license is delivered, it cannot be returned or resold.

 

1.2. Eligibility for Refunds:
Refunds are only applicable under the following conditions:

  • The product key provided is invalid or defective and cannot be redeemed.
  • The product delivered does not match the description or specifications listed on our website.
  • A duplicate purchase of the same product was made in error.

In these cases, please contact us within 14 days of purchase at hello@consoletitans.com with your order details, including proof of purchase and any relevant screenshots.

1.3. Processing Time:
Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

2. Cancellation Policy

2.1. Order Cancellation:
Orders can only be canceled if the product key or license has not yet been delivered. If you wish to cancel your order, contact us immediately at hello@consoletitans.com with your order number and relevant details.

2.2. Cancellation Fee:
No fees will be applied for cancellations made prior to delivery of the product key.

3. Exceptions

3.3 Refunds or cancellations will not be provided if:

  • The product key has been successfully redeemed.
  • The issue arises due to incompatibility with your device or platform.
  • The request is made outside the 14-day window.

4. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, please email us at hello@consoletitans.com with the following details:

  • Your full name.
  • Order number.
  • Reason for the refund or cancellation.
  • Any supporting evidence (e.g., screenshots of errors).

Our team will review your request and respond within 3-5 business days.

5. Contact Us

If you have any questions or need further clarification, please reach out to us at hello@consoletitans.com. We are here to help and ensure you have the best experience with Ragna UAB.

Thank you for choosing Ragna UAB!